by Mark Lane
Source: ©The Moodie Davitt Report
1 March 2019
MarketPlace Development has staged its first awards ceremony, recognising some of the outstanding performers in retail and food & beverage at Boston Logan International Airport.
The company, developer and manager of the Boston Logan Concessions Program (BOS Shop Dine), staged its inaugural Concessions Excellence Award Winners Dinner at the Hilton Boston Logan in Boston, Massachusetts.
MarketPlace Development said the awards were presented to Boston Logan retailers, quick-service food operators and restaurateurs which demonstrated exceptional performance in both operations and customer service.
Among the award recipients were the 2018 Merchant of the Year, Vineyard Grille, situated in Terminal C at the airport. Vineyard Grille is a wine bar serving regional cuisine with a wine list of Massachusetts-produced bottles as well as others from the New England region.
MarketPlace Development President Paul McGinn said: “Our entire team at MarketPlace Development is proud to acknowledge the merchants who continue to deliver a first-class shopping and dining experience for passengers, day in and day out.
“The annual Concessions Excellence Awards are an important way for us to recognise and celebrate all of the merchants and operators who work tirelessly to elevate the passenger experience at Boston Logan.”
All Boston Logan International merchants were eligible to enter the awards on the basis of participation in MarketPlace Development’s customer service mystery shopper programme, leadership skills observed during development training seminars, and overall operational performance.
These annual awards are part of an ongoing merchant customer service and training programme designed to improve the passenger experience at Boston Logan International.
Massachusetts-based MarketPlace Development is also responsible for concessions programmes in Philadelphia International, Washington Ronald Reagan National Airport and Washington Dulles International airports.
Here’s the full roll of honour of award winners:
Merchant of the Year | Vineyard Grille, Terminal C (AirVentures)
Best Customer Service Score Increase | Hudson News, Terminal E (The Hudson Group)
Best Overall Operations | Burger King, Terminal C (Stacy Moore & Associates)
Best Newsstand Customer Service | Hudson News, Terminal B (The Hudson Group)
Best Quick Serve | Johnny Rockets, Terminal C (HMS Host)
Best Specialty Retail | IS Duty Free, Terminal A (International Shoppes)
Best Restaurant | Stephanie’s, Terminal E (Tastes On The Fly)
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